The reason I’m posting thus online is to point out that it’s really good to see some CEOs still care and take the time to talk to customers. I currently have an iPhone but I’ve been a happy Palm customer before and I hope to be again when a Palm device hits AT&T.

One last note, I don’t think we should all start emailing CEOs without a little due diligence, less the onslaught become quickly overwhelming. I’m sure a flaming email would have been trashed. I know at my last job with a major Financial Services company, the CEO never responded to the general public. His emails were screened by the PR team and stopped there.

Update: 3/27/2010 Gizmodo picked up this story and really trashed Jon and Palm. I think they are WAY off base with their position missing my point.

Palm might be down, but they aren’t out.

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Subject: Re: Fan-made Pre ad gets the point, why can’t Palm? (video) – Engadget
From: Jon Rubinstein
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References: <8FF2CA6F-A504-478B-B976-BE24ED9EAA8D@methodicjon.com> <70E19236-5778-434E-A7CF-FFBC1F74A4DD@methodicjon.com>
To: Jon
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I sometime respond too

You should buy a Pre plus because it is the best smartphone on the =
market. Try it, you’ll like it!!!!

thanks for forwarding,

jon

On Mar 26, 2010, at 4:20 AM, Jon wrote:

> If Steve Jobs responds to people, I figured I’d try this.
>=20
> Wanted you to see this. I might have bought a Pre had your commercials =
=20
> looked like this.
>=20
> Suggest you chat your Marketing / PR team.
>=20
>=20
> Cheers,
>=20
> -Jon
>=20
>=20
>> =

http://www.engadget.com/2010/03/26/fan-made-pre-ad-gets-the-point-why-cant-palm-video/